The team is responsible for supporting globally the ION platform, in-house pricing application, algorithmic trading components, STP, for Credit and IRG business.
The key focus is to provide BAU production support issues/user enquiries and align processes and procedures with the global support teams. To ensure current service agreements are met and requirements are successfully implemented. Establish a high level of quality for the production systems supporting the FI businesses.

Day-to-day responsibilities as Support Analyst:
The role is to provide 1st line technical support to the Fixed Income Credit and IRG eTrading desks.
The role will require the management of all aspects of the Global Credit and IRG systems for Fixed Income Electronic Markets IT, working closely with all the support and development teams across the regions to continue to build a market leading support organization for FI IT.
The team is responsible for monitoring the system availability, proactively preventing system problems, and responding to system incidents when they occur. They are also responsible for problem analysis, managing system change and ensuring minimal impact to the end users.
Ensure root cause analysis is undertaken for all incidents.
Communicating the status of the system. Providing ETAs for solutions when necessary.
Improving the monitoring and support systems by doing scripts to automate the support and writing specification for monitoring and support team that will be transferred to the development.
Regularly review and improve the checks done by the team (morning, checks, evening checks)
Coordinate the package build of third part application, and test it.
Review the releases which are planned.
Participate to the UAT phase of the major delivery.
Write and maintain documentation.
Work in partnership with the Mumbai team and train them.

Candidate Profile:
IT Technical Support understanding Functional aspects of Trading.
Must be a high caliber graduate with ability to solve complex problems under pressure.
Experience in FI support.

Knowledge/Skills/Experience Required:
Must have driven, enthusiasm and be committed to work.
Must be able to work with minimal supervision and be able to use own initiative.
They also need to be a strong team player. The ability to deliver results quickly and under pressure is essential.
We are looking for someone who is analytical and able to solve complex problems.
The successful candidate will be expected to multi-task and to be able to prioritize work.
Good time management and co-ordination skills are essential.
The ideal candidate will be one that will drive the team forward with innovation and is proactive at improving the current procedures and processes.

Must be able to speak fluent English